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| Home | Active Mystery Shopper- Government |
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Active Mystery Shopper- Government
| Contact
Centers |
| Phone |
| Email |
| Post |
| Face-to-face |
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To deliver service to citizens successfully, you have to experience things from their perspective!” |
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Do your customers feel welcome? |
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Is more training required? |
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Are your staff helpful? Efficient? Knowledgeble? |
Using scenarios that replicate typical citizen interactions, mystery shopping can independently measure the levels of service provided by government bodies. Employee training programmes can then be tailored to meet the needs of its citizens.
| Tend to be and Tend to exhibit |
 pleasant |
x lack of concern |
| helpful |
x Not seek clarification |
| friendly |
x not full answer query |
| "a mystery shopping programme can also help you set service levels and identify areas where more resources may be required." |
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